Effective Date: September 2, 2026
1. Introduction and Company Information
This Privacy Policy explains how Maple Whisk Dessert Studio Inc. (“Maple Whisk Dessert Studio Inc.,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information in the course of operating our dessert-studio business in Canada.
We are committed to handling personal information in a manner consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.
Business name: Maple Whisk Dessert Studio Inc.
Address: Maple Whisk Dessert Studio, 2140 Dundas Street West, Suite 306, Toronto, ON M6R 1X3, Canada
Email: [email protected]
Phone: +1 (416) 782-9641
This Policy applies to personal information collected from customers, prospective customers, website visitors, event participants, catering clients, vendors, and other individuals who interact with Maple Whisk Dessert Studio Inc.
2. Data Collection and Processing
We may collect personal information directly from you, automatically through our website and digital services, and from third parties where permitted by law.
The categories of personal information we may collect include:
- Identification and contact information: name, email address, phone number, billing address, delivery address, event details, and communication preferences.
- Transaction information: order history, payment confirmation, invoices, refunds, and customer service records.
- Account and booking information: account credentials if applicable, class registrations, tasting appointments, catering bookings, and special requests.
- Preference information: dessert preferences, dietary restrictions, allergies, anniversary or celebration details, and customization instructions.
- Technical and usage information: IP address, browser type, device information, pages viewed, referring websites, and cookies or similar technologies.
- Communication information: messages sent to us by email, contact forms, phone, chat, reviews, survey responses, and feedback.
- Marketing information: subscription status, consent preferences, and engagement with promotional communications.
We do not intentionally collect sensitive personal information unless you provide it to us voluntarily and it is necessary for the service requested, such as dietary restrictions or allergy information for dessert orders and event catering. If you provide such information, you consent to our use of it for the stated purpose, subject to applicable law.
We process personal information using manual and electronic means, including order management systems, email platforms, point-of-sale tools, website analytics, and customer relationship tools.
3. Purpose of Data Processing
We use personal information for the following purposes:
- to provide, process, and fulfill orders, bookings, catering services, and event-related requests;
- to personalize dessert products and services, including custom orders and dietary accommodations;
- to communicate with you regarding inquiries, quotations, confirmations, changes, and customer support;
- to process payments, issue receipts, manage refunds, and maintain accounting records;
- to send service-related notices, policy updates, and administrative communications;
- to send marketing and promotional communications where permitted by law and subject to your consent or right to opt out;
- to operate, secure, monitor, and improve our website, systems, products, and services;
- to analyze business performance, customer trends, and website usage;
- to comply with legal, tax, regulatory, and record-keeping obligations;
- to protect our rights, property, customers, and business from fraud, misuse, and other harmful activity.
4. Legal Basis for Processing
We process personal information only where we have a valid legal basis to do so, which may include:
- Consent: where you have given us consent to collect, use, or disclose your personal information for specific purposes, including receiving marketing communications where required;
- Contractual necessity: where processing is necessary to fulfill an order, booking, catering arrangement, account request, or other service you request;
- Legal or regulatory obligation: where processing is necessary to comply with applicable laws, taxation requirements, or lawful requests;
- Legitimate business purposes: where processing is reasonable for operating, securing, and improving our business, provided such interests are not overridden by your rights and freedoms.
Where Canadian law requires knowledge and consent for the collection, use, or disclosure of personal information, Maple Whisk Dessert Studio Inc. will obtain such consent unless an exception applies under the law.
5. Data Sharing and Third Parties
We may disclose personal information to third parties only where necessary and lawful, including:
- Payment processors to process card or electronic payments;
- Delivery and logistics providers to deliver orders to you or your designated recipient;
- IT, hosting, analytics, and cloud service providers to store, maintain, secure, and operate our systems;
- Email and customer communications platforms to send transactional and marketing messages;
- Professional advisers such as accountants, auditors, lawyers, and insurers;
- Government authorities or regulators where required by law, court order, or lawful request;
- Business transfer parties in connection with a merger, sale, reorganization, or similar corporate transaction, subject to appropriate protections.
We require third parties that process personal information on our behalf to use appropriate safeguards and to process the information only for the purposes we specify, subject to applicable law and contractual restrictions.
We do not sell your personal information.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside of Canada, including in the United States or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.
Where personal information is transferred outside Canada, Maple Whisk Dessert Studio Inc. takes reasonable measures to ensure that it is protected by contractual, organizational, and technical safeguards appropriate to the sensitivity of the information.
7. Storage Duration
We retain personal information only as long as necessary for the purposes described in this Privacy Policy or as required by applicable law.
Retention periods may vary depending on the type of information and the purpose for which it was collected. In general:
- order, booking, and billing records are retained for a period necessary to complete the transaction and satisfy accounting, tax, and legal requirements;
- customer service communications are retained for a reasonable period to address inquiries, disputes, and service quality;
- marketing consent and preference records are retained until you unsubscribe, withdraw consent, or request deletion where applicable;
- website analytics data is retained in accordance with our analytics and provider settings;
- information no longer required is securely deleted, anonymized, or de-identified where appropriate.
8. User Rights
Subject to applicable Canadian law, you may have the right to request access to, and correction of, the personal information we hold about you. You may also have additional rights depending on the nature of the information and applicable law.
These rights may include:
- Access: to request whether we hold personal information about you and to obtain access to it;
- Rectification: to request correction of inaccurate or incomplete information;
- Erasure: to request deletion of personal information in certain circumstances, subject to legal retention obligations;
- Restriction: to request that we limit certain processing in appropriate circumstances;
- Data portability: where applicable under law, to request a copy of certain personal information in a portable format;
- Objection: to object to certain processing, including direct marketing where applicable;
- Complaints and review: to ask questions about our practices and our handling of your personal information.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable timeframe and in accordance with applicable law.
9. Withdrawal of Consent
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain products or services, such as customized dessert orders, event coordination, or marketing communications. Any withdrawal will not affect processing that has already occurred based on prior consent or another lawful basis.
You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us directly.
10. Right to Complain
If you have concerns about how Maple Whisk Dessert Studio Inc. handles your personal information, you may contact us first so that we can address your concern.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, with a provincial privacy regulator.
We encourage you to contact us before escalating a complaint so that we have the opportunity to investigate and resolve the issue promptly.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.
These safeguards may include, as appropriate:
- access controls and password protections;
- restricted access on a need-to-know basis;
- secure transmission methods where available;
- vendor due diligence and contractual protections;
- regular review of systems and processes;
- staff awareness and confidentiality obligations.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information.
12. Contact Information
If you have any questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:
Maple Whisk Dessert Studio Inc.
Maple Whisk Dessert Studio, 2140 Dundas Street West, Suite 306, Toronto, ON M6R 1X3, Canada
Email: [email protected]
Phone: +1 (416) 782-9641
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.
The updated version will be posted with a revised effective date. Where required by law, we will provide additional notice of material changes. Your continued use of our services after an updated Privacy Policy becomes effective means that you acknowledge the updated terms, to the extent permitted by law.